- Apple Mail, also known simply as the Mail app, is the default email client on macOS.
- Included in the Mac operating system. Supports smart folders and robust filters.
Several Mac users have said that Mail closes or quits unexpectedly. This article explains how you can troubleshoot if the Mail app on your Mac keeps crashing when you want to open it. This article will help you if:
- Mail opens without any issue but then crashes later on.
- Mail crashes as soon as it starts.
- Mail opens but hangs with the spinning color wheel and then crashes.
See also: Mac Mail App Opens Itself Randomly, Fix
Please try the steps below. After trying each step below, test Mail again to see if you can open it. Before you do anything, simply restart your Mac. If restarting does not fix your problem, then try the steps below:
See also: Email Attachments Won’t Open in Safari on Mac
Update
Update your Mac. Then try to open Mail again. When you update the macOS software on your Mac, Mail will also be updated. And this may resolve your problem. Here is how:
- If you are using macOS Mojave or later: Go to System Preferences and Software Update.
- If you are using macOS High Sierra or earlier: Open the App Store and click Updates.
How to Add Hotmail Email to Mac. If you haven’t already, download and install Spark mail app on your Mac to get started. If you’re already using Spark and want to add a Hotmail account, follow these instructions here instead. Launch Spark for Mac. Click on “Start using Spark” on the welcome screen. Best apps 2014 mac download.
See also: Mac Mail App: Gmail Not Working? Fix
Rebuild
Try rebuilding your mailboxes to see if this fixes your problem Here is how:
- Open Mail.
- Select a mailbox.
- Click Mailbox > Rebuild.
Best journal app for mac and iphone. You may not be able to rebuild since Mail keep crashing. But try this if you can.
Certain messages causing this?
Are you having this problem when you want to open certain mail messages? It is possible that Mail may quit due to damaged emails. You can resolve this by deleting these problematic messages. Damaged messages may cause the Mail app to crash when you scroll through messages to view them. Here is how:
- Press and hold the Shift key.
- While pressing the Shift key, open the Mail app. When you open the Mail app while pressing the Shift key, Mail will open without any message selected.
- Then drag the Message Viewer pane (the horizontal divider) until you only see the list of messages.
- Select the problematic message by clicking once. This is the message that was active when Mail crashed.
- Then press the Delete key on your keyboard. Or click Message > Move to > Trash.
Alternatively, if your Mail account offers a web-based service to check emails (most do such as gmail.com, iCloud.com, yahoo.com, etc), you can visit their website and sign in and then delete the corrupted email.
See also: How To Turn Off Split Screen In Mail
Mac App For Email
Isolate the problem
Following the steps below will help you find the problematic mail account. Here is how:
- On your Mac, go to System Preferences and Internet Accounts.
- Disable all email accounts by unchecking the Mail option.
- Now all of your Mail accounts are disabled, try to open Mail. Does the app crash or not?
- If it opens without crashing, this means that one of your accounts are causing this problem. What you can do is to turn each account on one by one and test Mail after turning on each account. Repeat this until you find the account that is causing this. And when you find the problematic account, what you can do is to delete the account and then re-add.
- If Mail crashes, turn on all of your accounts and go to the next step below.
See if you can start Mail in Safe Mode
Safe Mode (also called Safe Boot) may fix your problem. Safe Mode clears caches and repairs disks. Here is how:
- Turn off your Mac.
- Turn on your Mac and immediately press and hold the Shift key.
- Keep holding the Shift key until you see the login screen.
- Login.
- When your Mac finishes starting up, now try to open the Mail app. Does it crash or not?
- Restart your Mac again. This time restart normally. Do not press any keys. This will exit Safe Mode.
- Again test Mail.
See also: Mail App Keeps Crashing & Won’t Open; Fix
Delete preference files
If the Mail preference files are corrupted for some reasons, this may cause crashes. Please note that when you remove these files, your account settings and preferences will be gone. Here is how:
- Quit Mail.
- Go to your desktop and press and hold the Option key.
- In the Finder, while holding the Option key, click Go and then Library.
- Open the Preferences folder.
- Locate these two files: com.apple.mail.plist and com.apple.mail-shared.plist
- Move these files to the Trash.
- Restart your Mac.
- Then try to open Mail to see if it works.
Remove Envelope files
![Mac App For Hotmail Mac App For Hotmail](https://vignette4.wikia.nocookie.net/logopedia/images/1/11/Download-2.png/revision/latest/scale-to-width-down/220?cb=20151201030127)
We will delete Envelope files, you Mac will automatically build them. Here is how:
- Quit the Mail app if it is running (Mail > Quit Mail).
- In the Finder, press and hold the Option key and click Go > Library.
- Open the Mail folder.
- Open the V7 folder (this may be V5, V6, V7, V8, etc depending on your macOS version).
- Open the MailData folder.
- Locate these files: Envelope Index, Envelope Index-shm, Envelope Index-wal.
- Move these files to your desktop.
- Now open the Mail app. Wait for the Mail app to rebuild new Envelope Index files. Please note that this may take time.
- And if everything seems to be working, you can now delete the envelop files from the desktop.
Remove Mail Saved folder
Please follow the steps below. Doing so will delete the Mail Application Saved State folder. A Saved Application State folder is a kind of cache folder that enables an app (in this case, this is Mail) to resume and reopen again. And this folder may cause your problem. Here is how you can remove this.
- Quit Mail.
- Go to the Finder.
- Press and hold the Option key and while holding the Option key, click Go and Library.
- Open the Containers folder.
- Open the com.apple.mail folder
- Open the Data folder.
- Open the Library folder.
- Open the Saved Application State folder.
- Find the “com.apple.mail.savedState” folder and drag this folder to the Trash.
- Then reopen the Mail app.
Reset NVRAM
Resetting NVRA (or PRAM) may resolve your problem. Resetting this will remove some of your settings such as volume, time zone, etc. Here is how: Snapseed mac app store.
- Turn off your Mac.
- On your keyboard, locate these four keys: Option, Command, P, and R (do not press them yet).
- Turn on your Mac and immediately press and hold the Option, Command, P, and R keys.
- Keep holding these keys for 20 seconds. Then release the keys.
Remove Mail container
If you are still having this problem, you may want to remove the container folder. When you remove this folder, you will lose some settings such as mail filters, signatures, etc. Here is how:
- Quit Mail.
- Go to the Finder.
- Press and hold the Option key and while pressing the key, click Go and Library.
- Open the Containers folder.
- Find the “com.apple.mail” folder.
- Now move this folder to your desktop. We are moving to the desktop so that you can easily restore the folder if needed.
- Now open Mail. If it opens, your issue is fixed.
- If it still crashes, you can put the container folder back. And maybe it is time to contact Apple support.
See also: Mail: Hand Icon, What Does It Mean?
Hey there, marisavillaret!Thanks for using the Apple Support Communities. After reading your post, I understand that your Mail app keeps quitting unexpectedly on your MacBook. I rely on e-mail every day, so I know how important it is for the app to be working. I'm happy to help!
Best App For Hotmail On Mac
Hotmail App For Mac
Try the following steps, in order, testing after each.- Quit the Mail app, then reopening it while holding the Shift key on the left-hand side of your keyboard.
- Restart your Mac by clicking the Apple menu and selecting 'Restart..' from the drop down.
- Test to see if the Mail app quits in safe mode. You can get information on safe mode, including how to boot to it, in this article: Try safe mode if your Mac doesn‘t finish starting up
Even though the title of the article isn't the same issue as what you're experiencing, safe mode is still a great step to try--it will run a scan of your system during boot, and will then disable certain software and processes that could be causing a conflict with your Mail app. Open the Mail app in safe mode, and see if it quits. Make not of the results, then restart the computer and try opening the Mail app again. - Test the Mail app in a new user account. The following article provides information on why testing in another user account can be helpful, as well as walks you through how to set up a new account: How to test an issue in another user account on your Mac